Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping policy.

SHIPPING AREA

- Regions: We currently ship within the United States, Netherlands And Belgium.

- Future Expansion: We are considering expanding to other shipping destinations in the future.

SHIPPING COSTS

- Within the United States: Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 1-3 business days, Monday through Friday.

- Order Cut-off Time: 5:00 PM EST (Eastern Standard Time).

- Weekend Orders: Orders placed on the weekend will be processed the next business day.

TRANSIT TIME

- Estimated Delivery Time: 5-10 business days.

- Business Days: Shipments occur from Monday to Friday.

- Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and carrier delays.

SHIPPING PROCESS

- Reliable Couriers: We ship via trusted carriers like USPS, DHL, and FedEx.

- Insured Shipments: All shipments are insured. In case of loss or damage during transit, please contact our customer service.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

TRACKING INSTRUCTIONS

- Tracking Information: After your purchase, you will receive an email with tracking information, including the carrier's name and the tracking number.

- Track Your Order: You can track your order through our website. Simply enter your tracking number into our tracking portal to view your order's status.

- Questions: Our support team is ready to assist if you have any questions about tracking your order.

PROCEDURE FOR MISSING ITEMS

- Reporting Missing Items: Please contact our customer service at info@sovanafashion.nl within 7 days of receiving your package.

- Resolution: We will resolve the issue as quickly as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Return: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.

- Costs: The shipping costs for returns are the customer's responsibility unless the item is defective or does not match the description. In such cases, SovanaFashion will cover the return shipping costs.

- Refund: Refunds are processed within 14 days of receiving the return and will be credited to the original payment method.

RETURN SHIPPING COSTS

- For Defective Products: No cost to the customer. This applies if the product is incorrect, damaged by the carrier, or otherwise defective.

- For Customer Remorse: The actual cost of return shipping will be charged to the customer. This applies if the customer purchased the wrong product, the item does not fit, or the customer no longer wants the item.

Email: info@sovanafashion.nl
Phone Number: +31 6 80227819
Customer Service: Monday to Friday, from 9:00 AM to 5:00 PM EST
Contact Form: Contact